Refund Policy

1. Digital Service

Aura Scan AI delivers instant, personalized AI-generated readings. Because content is created and delivered immediately upon purchase, all sales are generally final.

2. Free Trial

If your plan includes a free trial, you can cancel any time before the trial ends and you will not be charged. Once the trial converts to a paid subscription, standard billing rules apply.

3. Subscription Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals. You will retain access until the end of the current billing period. We do not provide prorated refunds for unused time.

4. Refund Requests

We consider refunds within 14 days of the initial charge if:

• The Service was unavailable due to a technical fault on our side, or
• You were charged in error or duplicate, or
• You are in a jurisdiction (e.g. EU/UK) with a statutory right of withdrawal and have not consumed the content.

Requests after 14 days or after significant use of the Service are reviewed case-by-case.

5. How to Request

Email support@aura-insight-scan.lovable.app with your order ID and reason. We respond within 5 business days. Approved refunds are issued to the original payment method via Paddle within 5–10 business days.

6. Chargebacks

Please contact us first — we resolve nearly all disputes directly, and it is faster than a bank chargeback.